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Refund & Cancellation Policy

Effective Date: 1 January 2025  |  Last Updated: 06 August 2026

This policy applies to all hosting plans and services purchased through rasmhost.com, operated by RASM.

1. Hosting Plans

7-Day Money-Back Guarantee

If you are not satisfied with your hosting plan, you may request a full refund within 7 days of the initial purchase date. Refund requests after 7 days will not be accepted.

Renewals

Renewal payments are non-refundable. We send renewal reminders at least 7 days before the due date — please ensure your account email is accurate.

2. Domain Registrations

Domain name registrations and transfers are non-refundable once processed. Domain purchases involve third-party registry fees that cannot be recovered. Please verify domain names carefully before placing an order.

3. Add-On Services

One-time setup fees, SSL certificates, and other add-on services are non-refundable once delivered or provisioned.

4. Accounts Suspended for Policy Violations

No refunds will be issued for accounts suspended or terminated due to violation of our Terms of Use, including but not limited to spam, illegal content, or abuse of resources.

5. How to Request a Refund

  1. Log in to your account at rasmhost.com/login.
  2. Open a support ticket under the "Billing" category.
  3. Provide your order ID and reason for the refund request.

Approved refunds are processed within 5–7 business days to your original payment method via Razorpay.

6. Cancellation

You may cancel your hosting plan at any time from your dashboard. Cancellation stops future renewals but does not entitle you to a pro-rata refund for the unused period beyond the 7-day window.

7. Contact

For refund or cancellation queries:
RASM
Email: no-reply@rasmhost.com